Geisha Hills
Maker Introduction
BNCR is a coffee brand that expands the possibilities of coffee's aroma and ingredients in various ways.
We do not simply sell coffee to drink, but reinterpret the value of coffee's aroma, ingredients, and by-products.
In particular, based on the delicate aroma of premium coffees like Panama Geisha and BNCR's separated drip technology, we are expanding the coffee experience beyond food and beverages to lifestyle products.
The Geisha Hills Panama Geisha Coffee Shampoo started from these considerations.
By connecting our brand story, which began with coffee, to scalp care products,
We aim to offer a new coffee experience unique to BNCR, extending from drinking coffee to fragrant scalp care.
Product Specs
Please refer to the 'Product Details / Size' section in the detailed page.
Shipping Information
[Reward Shipping Information]
- Shipping method: Courier delivery (shipped via domestic courier company)
- Shipping fee: Free shipping for Super Early Bird / 3,000 KRW for Early Bird and Reward (based on Reward list)
- Estimated shipping start date: [Within O weeks after Funding ends, to be announced later]
- Remote areas and islands: [To be announced after confirmation of additional shipping fee]
- International shipping: [To be announced after confirmation of availability]
- Shipping order: Orders will be shipped sequentially in the order of payment completion, and we will notify you via [News] when shipping begins.
[Cases Where Exchange or Refund Is Difficult]
In the following cases, exchange or refund may be difficult.
1. When the supporter requests an exchange or refund due to a simple change of mind
2. If the product is opened or used and its value is damaged.
3. If the product box, label, seal, or packaging is damaged or any components are missing.
4. If the product is damaged, contaminated, or broken due to the supporter’s responsibility.
5. If the product is damaged due to careless storage after receipt.
6. If there are differences in personal preferences regarding the product’s scent, texture, foam, or cleansing feel.
7. In cases of simple dissatisfaction due to individual usage environments, not due to defects in the product itself, satisfaction may vary depending on individual scalp or hair condition and usage habits. However, this is not a reason for exchange or refund restrictions, and if a defect in the product itself or a wrong delivery is confirmed, exchange or refund will proceed normally.
8. If delivery is delayed or returned due to errors in supporter information such as incorrect address, incorrect contact information, or prolonged absence.
9. If the exchange or refund period has passed after receiving the product.
10. If there are minor scratches, dents, or slight external packaging damage that may occur during delivery, not related to defects in the product itself.
However, if a wrong delivery, missing components, product damage, or a clear defect in the product is confirmed, exchange or refund may proceed after a verification process.
[Cases Eligible for Exchange or Refund]
In the following cases, exchange or refund is possible after a verification process.
1. If the Reward is delivered differently from the configuration described on the detail page.
2. If a different product or configuration from the ordered Reward is delivered.
3. If the shampoo main product is damaged upon receipt and cannot be used normally.
4. If the product leaks or the contents spill during delivery.
5. If it is difficult to use the product due to damage to major parts such as the container, pump, or cap.
6. If the Panama Geisha gift set included in the Super Early Bird configuration is missing.
7. If some components of the Reward are missing.
8. If there is a clear defect that can be confirmed during the manufacturing or packaging process of the product.
9. In cases where contamination, severe damage, or defects are found immediately after receiving the product.
When requesting an exchange or refund, photo or video evidence showing the condition of the product may be required.
For faster verification, please provide photos that clearly show the entire product box, shipping label, product itself, and all components together.
Reward A/S Policy
If defects, incorrect delivery, missing components, or damage or leakage during shipping are found after receiving the Reward, we will assist with exchange or refund processing after a verification process.
When submitting an A/S request, photos or videos showing the product itself, outer box, shipping label, and all components may be required for problem verification. After checking the product condition and Reward components, we will guide you through exchange, reshipment, or refund depending on the presence of defects or missing items.
However, A/S may not be possible in cases of simple change of mind after opening and using the product, differences in personal preferences such as scent, texture, or foam, or product deterioration or damage caused by the Supporter's improper storage or use.
Differences in satisfaction due to individual scalp or hair conditions or usage habits are not grounds for A/S restrictions, and if a defect in the product itself is confirmed, we will handle it according to relevant standards.
If you experience abnormal symptoms such as red spots, itching, or swelling while using the product, please stop using it immediately and consult a specialist. If a clear abnormality or defect in the product itself is confirmed, we will handle it according to relevant standards.
A/S and inquiries can be submitted via Wadiz message or customer service contact. For prompt assistance, please contact us as soon as possible after receiving the product.