ekster
Hello, this is Viavalu, taking our first step in Korea together with EKSTER.
Viavalu is a compound word of VIA, meaning 'through,' and VALUE, meaning 'value.' It embodies our mission to discover the value of brands from around the world and deliver it to Korea just as it is.
'What would a wallet that solves the inconveniences of traditional wallets look like?'
In 2015, this question posed by Olivier and Rick in the Netherlands marked the beginning of EKSTER. EKSTERreinterpreted the most familiar object, the wallet, to be more convenient, more organized, and longer-lasting. By simplifying the moment of finding and taking out cards, reducing unnecessary bulk, and making daily routines more efficient, this approach provides essential value for modern consumers.
In 2026, as EKSTER celebrates its 10th anniversary and its official launch in Korea, they expressed their excitement to finally meet Korean customers. We at Viavalu also feel honored to join EKSTER as their official partner in Korea for this meaningful beginning.
EKSTER does not remain in the present, but always'the next step' in mind, seeking ways to create a better daily life. We hope that EKSTER, which makes even the smallest daily actions more comfortable, will give you a chance to reconsider the pace and style of your life.
Q. Reason for choosing Wadiz
EKSTER's first beginning 10 years ago was also on a crowdfunding platform, Kickstarter. As a brand that has grown with the support and encouragement of many backers, we wanted to create a new beginning together with Wadiz supporters in Korea as well.
Although EKSTER is already a proven brand in the global market, it is a new type of card wallet unfamiliar to the domestic market. We aim not only to sell products, but also to grow together as a beloved brand in Korea based on your real experiences and feedback.
EKSTER means'magpie' in Dutch. Magpies are known for collecting shiny valuables in their nests and guarding them carefully. With the EKSTER card wallet, we hope you keep your valuables close and safe, and that a bit of luck and abundance accompanies your day.
Q. Future plans for Funding usage
In this Wadiz Funding, we are introducing a selection of EKSTER's various collections first. The Funding will be used to expand product offerings, ensure stable supply, and provide after-sales service for establishing the brand in Korea. After the Funding, we plan to expand sales channels and continue various events so that more people can experience EKSTER. We sincerely thank all supporters who are joining us for this first step in Korea. We look forward to your continued interest and support! :-)
📌 2-Year Free A/S & Lifetime Warranty Service Guide
This productcomes with a 2-year free warranty for manufacturing defects from the date of receipt. If a functional issue is found under normal usage conditions, after checking the product status,we will provide parts support or replacement as the solution.
If the replaced product also shows the same manufacturing defect within 2 years from the date of receipt, you can receive free warranty service. After the 2-year warranty period, shipping or partial costs may be incurred depending on the situation.
* EKSTER aims for sustainable use and provides parts support and replacement services within possible limits to ensure long-term use of the product.
① Scope of recognized manufacturing defects
- Malfunction of the card pop-up button
- Cards slipping out easily
② Cases excluded from free warranty
In the following cases, free warranty service is excluded and costs may be incurred.
- Damage caused by customer negligence (impact, submersion, contact with chemicals, etc.)
- Malfunction due to improper use such as excessive card storage or forceful button operation
- Natural wear, scratches, or discoloration due to usage period
- Issues caused by unauthorized disassembly, repair, or modification
- If proof of purchase cannot be verified
- Malfunctions occurring after the warranty period (2 years)
③ How to apply
To request warranty service,Ekster KakaoTalk Channel is available through this channel.
1. Please describe the malfunction symptomsand attach a photo or video when submitting your request.
2.Submit your purchase history or receipt when making your request.
3. Please send the product according to the return procedure provided.
After checking the product condition, we will inform you of the processing method and any costs.
✔️ Exchange/After-Sales Service Guide
If cards are not being ejected smoothly from the cardholder, please check the following first.
① Try rearranging the cards.
If you arrange embossed and flat cards appropriately, the cards will come up more smoothly. Try placing the embossed card between other cards.
② Check the number of cards.
It is recommended to store up to 7 flat cards or up to 4 embossed cards.
③ Still not resolved?
Try turning the cardholder upside down to remove the cards. If the cards are stuck together, carefully separate them using tweezers.
If the problem persists, please contact customer service with a photo or video attached, and we will assist you after checking.
※ Using paper cards or cards that do not meet the specifications may interfere with the card ejection mechanism and permanently damage the product, so their use is not recommended.
✔️ Precautions for Handling
- Do not insert more cards than the recommended storage capacity of the product.
- Cards with uneven thickness, such as paper cards, may affect the operation of the internal mechanism.
- Strong impact, dropping, or continuous pressure may cause deformation of the product or damage to the popup structure.
- Do not press the button excessively when inserting or removing cards.
- If dust or foreign substances enter the interior, card ejection may not function smoothly.
- When attaching or detaching the backplate and strap, be careful as slight friction may occur with the cardholder.
- Depending on the magnetic force of your smartphone or case and the usage environment, adhesion may vary. Please check the attachment status before use.
- Due to the nature of genuine leather, scratches, wrinkles, spots, and color differences may occur. These are inherent characteristics of genuine leather and are not considered defects.
🚚 Shipping Information
- Courier: Hanjin Courier
- Shipping fee: Free (Additional shipping fee of 3,000 KRW for islands/mountainous areas)
* If you are only funding accessories, please select the 'Additional Shipping Fee' Reward together when funding.
- Shipping inquiries: Please use 'Contact the Maker.' (Weekdays 10:00~17:00 / Excluding holidays)
- Shipping schedule: Rewards will be shipped sequentially according to the schedule specified in the Reward details. Delivery may be faster depending on customs clearance and import schedules.
🗣️ FAQ
Q1. Can I put business cards or paper in the cardholder?
It is not recommended. The EKSTER cardholder is designed for standard-sized plastic cards. Using business cards, paper cards, or non-standard cards may damage the internal mechanism, so please use only standard-sized cards.
Q2. Some automatic card wallets have difficulty with metal cards. Is it possible with EKSTER?
Yes, it is possible!
Currently, all EKSTER cardholders introduced to Korea through Viabaru are designed to accommodate both plastic and metal cards.
However, depending on the size and thickness of the metal card, there may be slight differences in usability.
Q3. How strong is the MagSafe magnetic force? Is there any risk of it falling off during use?
MagSafe Pro is designed to be easily attached and removed when needed.
The MagSafe attachment strength may vary depending on the condition of your smartphone, case, attachment surface, and usage environment. Especially when storing it in a bag or in environments where strong impacts may occur, we recommend checking the attachment status.
For more stable use, we recommend using an official Apple MagSafe case or a MagSafe-compatible case with equivalent magnetic strength. Using an official MagSafe case will provide even more stability.
Q4. Does the MagSafe magnet affect credit cards?
No, since most credit, debit, and transportation cards currently in use utilize IC chips, the likelihood of being affected by the MagSafe magnet is very low. However, for some cards that use a magnetic stripe, we recommend not storing them in close contact with a strong magnet for extended periods.
Also, please remove the cardholder before wireless charging. Wireless charging is difficult when the cardholder is attached.
Q5. Can both sides of the MagSafe cardholder be attached to the phone?
No. MagSafe Pro is designed with different magnetic polarities on each side to be compatible with both smartphones and EKSTER accessories.
The side that connects to the smartphone is designed with a polarity that matches the smartphone's MagSafe for stable attachment, while the opposite side uses a different polarity to connect with the Finder Card and MagSafe accessories.
Both sides are designed with different polarities and magnetic strengths to suit each purpose. Please attach it to your smartphone with the button facing to the right.
Q6. What is the RFID blocking function?
RFID (Radio Frequency Identification) is a technology that wirelessly recognizes card information, enabling contactless payments on most credit, debit, and transportation cards.
All EKSTER cardholders are equipped with RFID blocking functionality. When cards are stored inside the cardholder, it helps prevent unwanted wireless scanning. This is especially reassuring during overseas travel or business trips where skimming crimes are more frequent.
The RFID blocking function works properly when the card is fully stored inside the cardholder. When you need to use a transportation card or make a contactless payment, simply pop up the card you need for quick and convenient use.
Q7. I want to purchase other products or location tracking accessories besides the cardholders sold on Wadiz!
The location tracking accessory Finder Card is currently undergoing KC certification for domestic sales. If this Funding is successfully completed, we will prepare for domestic sales and sequentially introduce various EKSTER products and accessories, including the Finder Card. We are aiming for a launch in the second half of this year, and will continuously provide updates on progress through news and official channels.
* If you have any further questions, please feel free to contact us anytime via KakaoTalk channel (@eksterekster) 😊